Corporation guarantees their products for a period of one year against defects
in material and
workmanship; during the warranty
period, we will send the customer replacement parts or the customer can
return the product directly to us for repairs or
replacement. Products not used or installed as per our product
instructions are not covered under
this warranty. Pup-Grass® has an eight year limited warranty.
must be returned in unused condition, in the original carton, within 10 days of
receipt of delivery. A 20% restocking fee may be applied. This fee covers
charges for credit card processing for the sale as well as issuing the refund
to your credit card. It also covers the costs to inspect the product and
of health and safety issues, portable dog potty products are not returnable if
they have been opened. Before returning merchandise, customer must request a
return authorization. Shipping costs for returning items are the responsibility
of the customer. The option to request a return will only display if a customer
signs in with the user name and password used when making a purchase on our
Are subject to a 10% service charge if order is cancelled after 24
excellent support for our products. If a customer is having a problem using the
product and needs
assistance, we offer customer support Monday-Friday, 9-4
PST. Our customer service number is 1.866.781.PUPS.
Instructions, Care and Training Guides are available on our website.
Corporation, their dealers, retailers, and distributors are not responsible for
any use or misuse of
products other than the stated and intended use. doggydocks® are not intended as a life saving device for
dogs or boarding ramp for humans.
has the right to increase prices depending on increased cost for raw goods
manufacturer used in the production of manufacturer’s goods.