The plastic receptacle will hold almost 2 gallons of liquids. Remove any solid waste from grass. Remove Pup-Grass® from grate and tray, empty any liquid material. Put grate back in tray and rinse thoroughly with water. We recommend using an enzyme product such as our Pup-Zymes Odor and Stain Eliminator™ (see below). An alternative is to use a solution of ¼ cup of household bleach to 5 gallons of water. Soak mat for approximately 3 minutes and rinse with clean water. Hang mat to allow water to drain off quickly or place in dryer on air cycle for 20 minutes.
Pup-Zymes Odor and Stain Eliminator™ is a blend of natural enzymes and salts that will eliminate any organic odor or stain. For odors, Pup-Zymes™ chemically changes the source of the odor and eliminates it. It does not simply mask the odor. Pup-Zymes™ is safe to use on any surface - concrete to carpets - yet is so strong, it even works on skunk odors. Pup-Zymes™ will not harm people, pets, or plants. Important: Pup-Zymes™ works by chemically changing the source of the odor. The solution MUST come in direct contact with the source of the odor in order to eliminate it.
I have a male dog, will he use it without a place to mark?
Male dogs will still lift their legs and urinate . Their intention is to mark territory.
How often do I clean it?
Everyone has different standards for cleaning so it is really a personal preference. We do recommend picking up solids so your dog does not step in their own waste and track it.
Is it easy to empty?
It is quite simple to empty providing you do not let the receptacle fill to the top with urine. Remove the grass and drainage grate and dispose of the urine outdoors or pour down a drain.
How do I keep the urine from spilling?
We recommend absorbing the urine with our Pup-Pads™ micro fiber pads, or our disposable tray liners. You may also use a small amount of kitty litter, (crystal, not clay type) newspapers, or paper towels.
Will the urine freeze in the winter?
Yes, urine will freeze, but it will not stick to the bottom of the tray.
How long will the grass last?
The Pup-Grass® mat will last indefinitely under normal use. The warranty does not cover damage caused by harsh chemicals or damage caused from excessive digging, clawing, or chewing.
After cleaning and drying, brush the mat with a brush to raise the nap. This will promote excellent drainage.
After washing, will the scent disappear?
Yes, the attractant will eventually fade because your dog will cover the scent with their own. This is known as marking. The reason our attractant works so well is that dogs want to replace the scent with their own.
Can I use it outdoors, even in cold weather?
Extreme weather conditions will not affect the Pup-Head™.
Can I hose it down in freezing weather?
As long as you have running water you can hose it off in freezing weather. You might want to let it dry completely indoors so that the unit does not freeze over before it dries.
Can I take it on an airplane?
Yes, Pup-Head™ fits perfectly in the overhead storage compartment.
How big is Pup-Head®?
20” X 30” X 1.1” for the original size. 30"x40"x1.5 for the large.
How much does Pup-Head® weigh?
Approximately 4.9 lbs for the original size, about 7 lbs for the large.